Refund Policy

Last updated: 26 February 2026  ·  Governing law: France

1. Free Plan

The Free plan is available at no cost. No payment is required, and no refund is applicable.

2. Paid Plans (Starter & Pro)

If you subscribe to a paid plan and are not satisfied, you may request a full refund within 7 days of your initial purchase, provided that:

• It is your first subscription to a paid plan on Dokitscript.
• You have not heavily used the service (fewer than 20 transcriptions performed during the refund window).
• The request is submitted within 7 days of the subscription start date.

Refunds for renewal charges (monthly or annual) are not issued unless the renewal was accidental and reported within 48 hours.

3. How to Request a Refund

To request a refund, contact us at billing@dokitscript.com with:

• The email address associated with your account.
• The date of purchase.
• A brief reason for the refund request.

We will review your request and respond within 3 business days. Approved refunds are processed through Stripe and may take 5–10 business days to appear on your statement depending on your bank.

4. Cancellation

You can cancel your subscription at any time from your Account page by clicking "Manage subscription". Upon cancellation:

• Your paid plan remains active until the end of the current billing period.
• You will not be charged again after cancellation.
• No partial refund is issued for the unused portion of the billing period, unless you are within the 7-day money-back window.

5. Exceptions

Refunds may be denied in cases of:

• Violation of our Terms of Service.
• Fraudulent or abusive use of the service.
• Requests made after the 7-day window has passed.

6. Contact

For billing and refund enquiries, please contact us at:
billing@dokitscript.com

For other questions, use our contact form on the homepage.

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